The Challenge No One Talks About - How Manufacturing Industry Monitors & Control Data Accuracy by Enhancing Meeting Integrity?

Business Challenge

The largest Steel manufacturing giant of Eastern India - SRMB was facing an absence of a structured process to authenticate and validate the legitimacy of meetings. Gaps like multiple, redundant & frequent meetings with the same prospects with no results made it difficult to ascertain the veracity of the meetings, leading to trust issues with clients and within the organization. There was no system in place to gather feedback after meetings. This omission hindered the client’s ability to assess the effectiveness of meetings, gather insights for improvement, and address any concerns raised by clients or stakeholders post-meetings.

The client sought to eliminate the challenges of false meeting claims and manipulative data which were leading to inefficiencies, disputes and trust issues in their business operations.

Cliky solution

Cliky digitized the whole process and introduced a meeting management software integrated with a robust Know Your Customer (KYC) system. Our solution facilitates a seamless transition from manual to digital, offering features such as automated scheduling, real-time collaboration tools, and comprehensive reporting capabilities. The KYC component enhances this by adding a layer of trust and reliability, making it an indispensable tool for companies in the manufacturing industry looking to modernize their operations.

How did it eliminate the disputes?

  • KYC Integration: Attendees were required to register on the portal via a KYC process, ensuring authenticity.
  • Meeting Restrictions: The software was configured to restrict scheduling meetings with the same client within a 3-month period.
  • Feedback System: A feedback mechanism was established to gather insights post every meeting.

Quantitative Results

  • Reduction in false meeting claims by 80%
  • Increase in meeting effectiveness by 60%
  • Decrease in redundant meetings by 70%

Qualitative Results

  • Enhanced trust and transparency with clients
  • Improved stakeholder satisfaction
  • Streamlined meeting management leading to better time and resource utilization

Key Highlights

The key highlight was the

The time taken to implement this solution was remarkably short, leading to immediate benefits and significant improvement in dispute resolution and client relations.

Customer Review

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Cliky transforms your workforce strategy by connecting performance management, employee engagement, and enhance your Cliky transforms Mr. Siddhartha Sen Majumdar Commercial Head, SRMB Realedge